Refund policy

We want you to love your CHEEKYBEEN socks as much as we love creating them. But if something isn't quite right, we're here to help.

Returns

We accept returns on eligible items within 10 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition.

  • Original packaging and product tags must be intact.

  • Items must have been purchased directly from shopcheekybeen.com.

  • Proof of purchase or an order number is required.

For hygiene reasons, we cannot accept returns on socks that have been worn, washed, or used.

Exchanges

Need to swap something? We're happy to help!

Exchanges are subject to product availability and must be requested within 14 days of delivery. Items must meet the same eligibility requirements as returns.

Final Sale Items

All sale and discounted merchandise, gift cards, and items marked Final Sale are not eligible for returns or exchanges, except where required by applicable law.

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

Original shipping charges are nonrefundable, except where required by applicable law.

We recommend using a trackable shipping service, as we cannot be responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days of approval. Your bank or payment provider may take additional time to process the credit.

Damaged, Defective, or Incorrect Orders

We take quality seriously. If your order arrives damaged, defective, or incorrect, please contact us at vanessa@shopcheekybeen.com within 7 days of delivery.

Include your order number and photos of the issue so we can help resolve it as quickly as possible. This reporting window does not limit any rights you may have under applicable law.

How to Start a Return

Email vanessa@shopcheekybeen.com within 14 days of delivery with:

  • Your order number

  • The item you'd like to return or exchange

  • The reason for your request

We'll review your request and provide return instructions if your item is eligible.

Please do not send merchandise back without contacting us first.

A Little Note From Us

CHEEKYBEEN is a small, independently owned brand, and every order means the world to us. Our return policy helps us maintain the quality and care that goes into every pair while keeping our business sustainable.

Thank you for shopping small and supporting socks with personality.

XO, CHEEKYBEEN